Return,Exchange & Cancellation Policy

At Kākahu, we want you to love what you ordered. If something isn’t right, we’re here to make the return/exchange process smooth and hassle-free for you.

Free One-Time Returns/Exchanges

  • You can return or exchange items within 7 days of delivery if they are unused, unwashed, with original tags, and packaging intact.
  • Items received in an exchange order cannot be returned or exchanged again, so please choose carefully.

Post 7 Days

  • After 7 days from delivery, we won’t be able to process returns or exchanges.

Damaged or Incorrect Product

  • If you receive a product that is damaged, defective, or different from what you ordered, you can raise a request within 7 days of delivery.
  • Requests raised after 7 days will not be accepted.

Return Pickup & Self-Shipping

  • If our courier partners cannot pick up from your Pin Code, you must self-ship the product to our warehouse.
  • We reimburse up to ₹200 for self-shipping (with valid receipt) after the return/exchange is completed.

Combo & Discounted Orders

  • If you return part of a combo/offer order, the refund will be adjusted based on the individual product price.
  • Discounts will be recalculated based on the number of items you keep.

Exchange for Other Products

  • You may exchange for an item of equal or lower value.
  • If the replacement has a lower value, the difference will be refunded to your bank account or UPI ID after delivery.
  • Payment gateway discounts (UPI/Prepaid offers) applied on the original order will not carry forward in exchanges or returns.

Cancellation Policy

  • You can cancel an order before it is shipped.
  • Once shipped, cancellation may not be possible. Contact our support team for urgent cancellations.

Refund Policy

  • Cancelled Orders (before shipping): Refunds are initiated immediately and may take 3–5 business days to reflect in your payment method.
  • Returned Orders: Refunds are processed within 1–2 business days after inspection at our warehouse, sent to your bank account or UPI ID.
  • Exchanges with Lower Value: The difference will be refunded once the exchange order is delivered.

Important Notes

  • Ensure only the correct items requested for return/exchange are handed over at pickup.
  • Always collect a physical pickup receipt as proof of return.
  • For queries or clarifications, contact our Customer Support team before making decisions.

✨ Thank you for choosing Kākahu – Comfort Is the New Cool.